Your first support conversation is a chance to explain what matters to you and find out how a provider might fit. Prepare a few priorities, communication preferences and practical questions so you can make a decision with clearer information.
You do not need a perfect explanation of your needs before contacting a provider. A first conversation is a chance to explore whether the support on offer could fit your life.
Prepare for your first support conversation
Choose a few priorities to bring with you. Think about the routine you want help with, an activity you want to try or something that would make your week easier. Simple examples are often more useful than a long list of service names.
Describe your preferences
Consider how you like to communicate, the times that work for you and whether you want a trusted person involved. You can ask for time to think or for information to be explained in another way.
Bring questions of your own
- Is support available in my suburb?
- What assistance can you provide?
- What are the costs and payment arrangements?
- Who will I contact about changes?
The NDIA recommends meeting new providers before starting. You can discuss the supports, costs, payment and arrangements for changes.
Decide what happens next
At the end, check what you have agreed and what is still undecided. You might need a written explanation, another conversation or time to compare options. Starting an enquiry does not mean you have agreed to receive a service.
Contact Holistic Health Support
Let us know your location and the kind of everyday assistance you are looking for. We can discuss our services and current availability. You can also use our referral form if you are referring yourself or someone who has given you permission.
First support conversation: common questions
What should I bring to my first support conversation?
Bring a short list of the goals, routines and questions that matter most. You can note your suburb, preferred communication method and any timing needs. You do not need to explain every aspect of your life at once; choose a few priorities to start the discussion.
Can I take time to think about the information afterwards?
Use the conversation to gather clear information and identify anything you still want explained. Keep notes or ask for details you can return to later. You can then consider whether the proposed services and practical arrangements fit before deciding on a next step.
How can I make the conversation easier to follow?
Explain your preferred way to receive information and whether you want someone you trust involved. Ask for unfamiliar terms to be explained and pause to check your understanding. Your communication preferences are useful context when discussing the way support could work for you.
Official resource
NDIA: How to find and choose a provider ↗Resource checked 10 October 2026. Refer to the NDIA for current information about your plan.
Get to know the team and ask what matters to you
Your first conversation with Holistic Health Support is an opportunity to explore fit. You can start with our whole-person approach and our disability support services, then bring the questions that matter most. You do not need to describe every aspect of your life at once; two or three priorities give the discussion a clear starting point.
Think about the routines you would like to make easier and the experiences you want more of. Tell us how you prefer to communicate, whether you want someone to join you, and which details you are comfortable sharing. Your preferences help explain what respectful, useful support would look like in practice.
Ask us to connect the services on our website with your actual goals. If you want help at home, explore in-home care; if you want to attend activities, discuss community support. Request clear answers about availability in your suburb, proposed times, costs and the next steps before making a decision.
Holistic Health Support could be a good fit if you want a provider conversation centred on your needs and choices. You can talk with our team directly or make a referral. Afterwards, take time to consider the information and ask follow-up questions. Our provider selection guide can help you compare the practical arrangements.
Bring these points to your conversation
- Write down your two or three main priorities.
- Explain your communication preferences.
- Ask about practical arrangements and costs.
- Decide what further information you need before proceeding.
For independent guidance, visit NDIS guidance on finding and choosing a provider ↗. You can also explore our introduction to the NDIS.
