An NDIS service agreement should help you understand the arrangements you are considering. Use this guide to prepare questions about the assistance proposed, costs, scheduling, changes and communication, then clarify the details that apply to your own circumstances.
A service agreement records the arrangements between you and your provider. It can help you understand what will happen and give you something to refer to later.
Check your NDIS service agreement
Look for an explanation of what assistance will be provided, where it will happen and when it is available. Ask the provider to clarify any term you do not understand.
Talk through the costs
The NDIA says a good agreement includes the support price and relevant charges, such as provider travel or materials. Ask which costs apply to your arrangements and how payment will work.
A useful question is: can you show me what a typical week would cost? An example can help you understand an arrangement without assuming that every week will be identical.
Understand changes and cancellations
Read how to change a booking, what notice is required and how the provider handles cancellations. Ask how you will be told about a change made by the provider.
Know how to raise a concern
Check who to contact if something is not working and what happens if it cannot be resolved. The NDIA also recommends checking how an agreement is reviewed and ended.
Take time to understand it
You can ask for information in language or a format you understand, or involve someone you trust. Keep a copy and note any questions before deciding what to do.
This guide offers questions to ask, rather than interpreting a particular contract. Read the current official NDIA guidance and discuss your own agreement with the provider.
Explore your next step
Contact Holistic Health Support to ask about the everyday support you need, availability and the arrangements that would apply before starting.
NDIS service agreement: common questions
What can I ask about an NDIS service agreement?
Ask what assistance is proposed, the costs, scheduling, communication and how changes would be handled. Request an explanation of unfamiliar terms. Use the agreement conversation to clarify the arrangement relevant to you, and refer to current official guidance for broader information about service agreements.
How can I prepare questions about a typical week?
Write down the routines or activities you want help with and the times being discussed. Ask the provider to explain how the proposed costs relate to that example. Include questions about travel or other relevant charges so you understand which costs are part of the arrangement.
What if a detail is unclear or does not match my preferences?
Raise the point before deciding whether to proceed. Explain the part you want clarified and the preference or practical need behind the question. You can involve someone you trust and ask for information in a form that is easier for you to understand.
Official resource
NDIA: What is a service agreement ↗Resource checked 10 October 2026. Refer to the NDIA for current information about your plan.
Turn the support conversation into clear arrangements
A service agreement should help you understand the arrangements you are considering. When enquiring with Holistic Health Support, use our disability support services to identify the assistance you want to discuss, then ask how the proposed arrangement would reflect your goals, preferences and circumstances.
Ask for an explanation of the support being proposed, the cost, scheduling and how changes or cancellations would be handled. Make sure you understand who to contact with a question or concern. If a term is unclear, request an explanation before deciding whether the arrangement suits you.
Your preferences are also worth discussing alongside the practical details. You may want a particular communication approach, someone you trust involved in planning, or clarity about privacy in your home. Read making in-home support personal for prompts you can bring to that discussion.
Holistic Health Support could be a good fit if you want to begin with a personal conversation and clarify the practical arrangements before proceeding. talk with our team with your questions or make a referral to start an enquiry. Check the current official NDIS information relevant to your circumstances, and take the time you need to understand the proposed agreement.
Bring these points to your conversation
- Confirm the support and the costs being proposed.
- Ask how scheduling, changes and cancellations work.
- Clarify who to contact with questions or concerns.
- Request explanations of any terms you do not understand.
For independent guidance, visit NDIS guidance on making a service agreement ↗. You can also explore our introduction to the NDIS.
